What Is IT Saying About ITIL?

What Is IT Saying About ITIL?

Computerworld, 12/30/04

It’s about time to ring out the old year and ring in the new, and we believe IT
pros have plenty to look forward to in 2005. Why?

Next year should be marked by a confluence of innovative and mature
technologies to help automate labor-intensive processes and make it easier to do
more with less. Through intelligent use of these tools and sound operational
discipline, IT professionals should be able to achieve significant improvement in
the efficiency and effectiveness of operations.

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