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Tag: Charge Back

You’ve done the research on the value of ITSM, ITIL and IT Service Costing – Now what? Part II

You’ve done the research on the value of ITSM, ITIL and IT Service Costing – Now what? Part II

It’s time to evaluate yourself, other internal resources, and outside vendors to see just how exactly you are going to implement “Project Business Transparency.” Doing it in-house Since ITIL became such a commercial success, it’s ITIL® best practices are outlined in a group of training materials and books.  Although excellent training courses are available, taking all relevant courses takes time and money, and skilled certified ITIL veterans are few and far between. For a CIO or director to complete a…

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You’ve done the research on the value of ITSM, ITIL and IT Service Costing – Now what? Part I

You’ve done the research on the value of ITSM, ITIL and IT Service Costing – Now what? Part I

When asked about the current state of their IT environment, IT executives answered that they “believed that their systems did not deliver the value expected by the business.” They felt that they were “unable to provide the business with quantifiable metrics demonstrating the value of IT services and assets.” A service catalog that is properly developed and implemented is the key to unlock the value of ITSM processes to IT. Your service catalog provides full IT Transparency, and if set…

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What’s with all the talk about ITSM, ITIL and IT Service Costing?

What’s with all the talk about ITSM, ITIL and IT Service Costing?

CIOs are striving to impose formal processes on IT activities, spurred by new compliance regulations, the rise of outsourcing options, flattened budgets, a retiring SME workforce, and calls by senior management to “make IT a transparent partner to the Business – not run IT like a business.” This push has led many CIOs to begin organizing and managing IT and delivering it to the rest of the corporation in the form of well-defined, tightly-managed services. Steps to accomplish what these…

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Chargeback or Showback Benefits

Chargeback or Showback Benefits

Provide greater IT Cost Transparency to increase customer satisfaction. The concept of IT Showback or Chargeback is to provide a deeper understanding to business units of cost and their use of IT Services. Doing this enables business unit customers to effectively fund and scale IT spending to match the velocity of business change. IT Showback and IT Chargeback are two processes used by information technology (IT) organizations to allocate and/or bill the costs associated with the demand and usage of IT provided services…

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How IT Showback / Chargeback Achieves “Lean” Objectives

How IT Showback / Chargeback Achieves “Lean” Objectives

Today’s IT organizations may or may not adopt an IT Showback or IT Chargeback strategy. Regardless, they are increasingly challenged to deliver greater IT spending transparency. Such transparency allows business management to be more involved in decision making and controlling rising IT costs. The main thrusts for IT Showback and IT Chargeback can be traced to the adoption of Lean objectives. Business units are already launching internal Lean initiatives through Business Process Management (BPM) projects. From the growing knowledge and results…

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The Evolution of IT Financial Management

The Evolution of IT Financial Management

 IT financial Management is interpreted as the practice of controlling the charging and or value of  IT investments and costs.  Like all other departments, IT too has been influenced by financial management, adopting the scope, rules and procedures defined by the organization’s Financial Department. Activities like asset management, budgeting, accounting, and charging have grown in the financial management department and today are required practices that must be fully implemented throughout the IT organization. This sounds good in theory. The problem lies in implementing…

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Gartner cites KEDARit as a top IT Financial Management Consulting Specialist

Gartner cites KEDARit as a top IT Financial Management Consulting Specialist

          We are pleased to announce that KEDARit received recognition as one of the top IT Financial Management Consulting Specialists active in the industry in Gartner’s newly released report:  “Use the Right Chargeback Formula to Keep IT Costs Competitive” In this report, Stuart Buchanan – IT Economist and Research VP for Gartner – analyzes how internal IT organizations are facing increasing competition from external providers, and why IT asset and financial managers must gather IT asset and financial data to help make IT…

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The Service Catalog, Round 2

The Service Catalog, Round 2

I’m seeing renewed curiosity in — of all things — the service catalog. The universal consensus in Round 1 was that the service catalog was simply a list of services provided by IS (not IT) to the business and supporting infrastructures. Tools were built and sold with these goals in mind, and so gave rise to the inevitable question: “Why did I, or why am I paying this much money for a tool/process that only produces a list?” Sadly, the main point…

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Creating SMART IT Services (Part 2 of 2): IT Services Strategy and Fulfillment

Creating SMART IT Services (Part 2 of 2): IT Services Strategy and Fulfillment

If you have not yet viewed Part 1 of this two-part series, click here to read “Determining the Business Value of IT Services”. The primary purpose of an IT Service is to define and communicate how IT helps the internal and external business community do their jobs beyond specific technology devices. A successful IT Service allows the business community to understand and monetize the value that IT delivers answering the questions, “What does IT do?” and “How well does IT…

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Kicking the 80/20 Budget Habit

Kicking the 80/20 Budget Habit

Perhaps no C-level position has undergone as many changes in expectations, approaches, and philosophies over the past decade as that of the Chief Information Officer. CIOs have never had such a glorious—and challenging—opportunity to deliver significant, enduring, and transformational business impact and customer value as they do today. But it’s not a job for the faint of heart. Any CIO seeking the return to the good old days of bonuses based on uptime and SLA compliance should expect to be…

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