Charles Williams, Senior Managing Partner
Abstract: Developing an overall IT Process Management program is a new, important,
and revolutionary perspective for building a more adaptive and agile IT organization.
Because of continuing cuts, many IT organizations are now staffed at maintenance levels.
They can no longer throttle their contribution to the balance sheet by eliminating
consultants or reducing head count. However, corporate management continues to put
pressure on IT to provide additional value. In an effort to meet this and other requirements
many IT organizations are seeking new management strategies.
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