ITIL (IT Infrastructure Library) provides a framework of “best practice”
guidance for IT Service Management and is the most widely used and accepted
approach to IT Service Management in the world. This pocket guide has been
designed as an introductory overview for anyone who has an interest or need
to understand more about the objectives, content and coverage of ITIL. Whilst
this guide provides an overview, full details can be found in the actual ITIL
This guide describes the key principles of IT Service Management and
provides a high-level overview of each of the core publications within ITIL:
- Service Delivery
- Service Support
- ICT Infrastructure Management
- Planning to Implement Service Management
- Application Management
- The Business Perspective
- Security Management.
This guide reinforces the key ITIL message that IT services are there solely to
support the business and its efficient and effective operation.
View/Download the PDF to read more.