Was developed in the late 1980’s by the CCTA (now the OGC), By the mid 1990’s it had become the world-wide de facto standard in technology service management. ITIL focuses on best practices that can be adapted and adopted in different ways according to each individual organizations needs. ITIL has become popular because of its framework that is scaleable to very large and very small organizations, and everything in between.
ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. ITIL is organized into sets of books, which
are defined by their related functions.
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