Date/Time: Thursday, September 12th @ 3pm CST
This webinar will reveal to you how other CIOs and IT leaders have successfully gained additional control of their IT budget by expanding their IT Service Management (ITSM) solution beyond their Service Desk. Our speaker will share case studies and examples of how IT organizations have successfully achieved ITSM driven cost and spending optimization.
Date/Time: Thursday, September 26th @ 11am CST
Gartner defines Enterprise architecture (EA) as the process of translating business vision and strategy into effective enterprise change by creating, communicating and improving the key requirements, principles and models that describe the enterprise’s future state and enable its evolution.
EA provides a disciplined approach to identifying and defining strategies and components that drive to the execution of business outcomes. BPM plays an essential role in the EA framework to:
- identify processes and workflows,
- seek ideal areas for optimization, and
- model future states that map to strategies
In this session, we will cover how both areas are combined to develop signature-ready recommendations that influence decision making on policies and platforms.BPA SUM: Capacity Based Costing, BPM, Business Process, Business Process Automation, Business Process Design, Charge Back, Cost Allocation, Cost Reduction, IT Financial Management, IT Service Management, ITSM, Knowledge Management, Knowledge Retention, Portfolio Management, Process Optimization, Process Simulation, Service Catalog, Service Costing, Service Desk