Making ITIL Practical – October 17th, 2011

Making ITIL Practical – October 17th, 2011

Topic:
Making ITIL Practical

Speaker:
Hadyn Inniss, Senior Consultant and certified ITIL Expert at KEDAR Information Technologies

When:
October 17th, 2011

Where:
12770 Merit Drive, Dallas, TX

Agenda:

  • ITIL V3 Overview
  • The Five Promises of ITIL
  • Three Concepts Executives Must Know About ITIL
  • Three 90-day ITIL Quick Wins

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