KEDARit invites you to attend the first of five “Building a Structured Service Catalog” webinars.

KEDARit invites you to attend the first of five “Building a Structured Service Catalog” webinars.

 

This exclusive webinar event of leading industry experts will provide you proven methods, guidance, and examples of how companies are building stable, sustainable and successful IT Service Catalogs.

This webinar will demystify:

• What is a ITSM strategy
• Why create a IT Service Catalog
• How to define the business value of IT services
• Key elements of a structured IT Service Catalog

 

What

   ITSM Service Strategy vs. Service Catalog – which comes first?

When

  Jan 31 2013 11:30 AM – 12:30 PM (CST)

** Participation is limited, so register now! **

 

Speaker: Charles Williams, KEDARit IT Service Management Practice Leader

Mr. Williams is an ITSM practitioner with thirty years of technology management and leadership experience. He combines a comprehensive understanding of industry issues with a focused, business-oriented approach to how organizations can measure and manage business growth and the lean transformation needed to achieve stable, sustainable, and successful IT Service Management adoption.

Charles’s expertise is widely recognized through authoring articles and special reports in major publications, including Business Week, Information Week, Bitpipe, and Computerworld.

He also speaks at industry conferences such as the IT Financial Management Association (ITFMA), IT Service Management Forum (ITSMF), Computer Measurement Group (CMG), Symposium Information Management (SIM), ISACA and others about ITSM trends and advancements.

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