Jan. 31: ITSM Webinar on "Building a Structured Service Catalog"

Jan. 31: ITSM Webinar on "Building a Structured Service Catalog"

We would like to invite you to the first of five “Building a Structured Service Catalog” webinars.
This exclusive webinar event of leading industry experts will provide you proven methods, guidance, and examples of how companies are building stable, sustainable and successful IT Service Catalogs.

This webinar will demystify:

• What is a ITSM strategy
• Why create a IT Service Catalog
• How to define the business value of IT services
• Key elements of a structured IT Service Catalog

Speaker: Charles Williams, KEDARit IT Service Management Practice Leader

Mr. Williams is an ITSM practitioner with thirty years of technology management and leadership experience. He combines a comprehensive understanding of industry issues with a focused, business-oriented approach to how organizations can measure and manage business growth and the lean transformation needed to achieve stable, sustainable, and successful IT Service Management adoption.

Charles’s expertise is widely recognized through authoring articles and special reports in major publications, including Business Week, Information Week, Bitpipe, and Computerworld.

He also speaks at industry conferences such as the IT Financial Management Association (ITFMA), IT Service Management Forum (ITSMF), Computer Measurement Group (CMG), Symposium Information Management (SIM), ISACA and others about ITSM trends and advancements.

What:

ITSM Service Strategy vs. Service Catalog – which comes first?

When:

Jan 31 2013 11:30 AM – 12:30 PM (CST)

** Participation is limited, so register now! **

To attend this web seminar, you must first register for it by clicking on the enrollment link below. Once you have registered, you will receive an e-mail message confirming your enrollment status and information that you need to join the event.

See you online soon!

 

 

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