Join us for this ITSM strategic discussion on how to meet these ITSM strategic objectives!
This webinar discusses how creating a:
Transparent (S.M.A.R.T.) Service Catalog
is a key element of your ITSM (IT Service Management) strategy, and is required in order to determine the value of IT services to the business community.
The presenter will discuss the fundamentals necessary to successfully develop a rock solid IT Service Strategy that will facilitates a shift from a break-fix to customer-service orientation, and establish CSFs and KPIs that drive improvements for all ITSM processes.
To attend this webinar, you must first register for it by clicking on the enrollment link below. Once your information has been submitted, you will receive an e-mail message confirming your registration and providing you with the information you need to join the webinar.