This primer on ITIL V3 has been developed to enable you, as an attendee of ITIL® V3 Foundation Certificate training in IT Service Management, to obtain a head-start in your preparation for the certification exam. Considering the breadth of concepts that you will be tested upon in the exam, the trainers at KEDARit, Inc. felt that it would be worthwhile to provide this primer in advance of the class as a companion guide to the class materials. Our expectation is that you will review the contents of this book before participating in the training. We believe that this would greatly strengthen your preparedness for the certification exam.
Three mock practice exams will be administered during the course to help you get a sense of the exam in terms of its difficulty. While we do not expect you to prepare comprehensively for the certification exam solely with the help of this guide, it is hoped that the mock exams will enhance your learning of key ITIL V3 concepts.