This 3-day course will prepare you to take the ITIL v3 Foundation Certification Exam. The unique structure and format of this course follows the guidelines of the ITIL testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics.
This course prepares you to:
- Use the ITIL terminology and concepts
- Take the ITIL v3 Foundation Certification Exam
- Explore the components of Service Management processes
- Identify opportunities to develop IT processes using ITIL v3
- Explain the benefits of Continual Service Improvement to the organization