Guest Speaker @ American Airlines

Guest Speaker @ American Airlines

TOPIC: Making ITIL Practical

SPEAKER: Hadyn Inniss, Senior Consultant and certified ITIL Expert at KEDAR Information Technologies

WHEN: June 17th, 2011

WHERE: American Airlines, 4333 Amon Carter Blvd., Dallas, TX


  • ITIL V3 Overview
  • The Five Promises of ITIL
  • Three Concepts Executives Must Know About ITIL
  • Three 90-day ITIL Quick Wins

3 thoughts on “Guest Speaker @ American Airlines

  1. I am a consultant working for American Airlines. May I know who at American Airlines organizes this (contact information), so I can ask for permission to join the same. I currently pursuing MBA with major in IT Service management where ITIL and ISO/IEC 20000 are mainly covered.

    1. Anil,

      As you are aware, this session is hosted by a specific AA department. Kindly respond with your AA department name, AA manager’s name, and your phone number. You can email this confidential information to me at

      I will contact the hosting AA department manager and see if you can attend.

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