Optimize what you have to meet the demand for IT services
We deliver the COp-S™ IT Service Management (ITSM) capabilities as described here:
The Financial Management for IT Service discipline of the IT Infrastructure Library® Version 3 (ITIL® V3) framework.
The integrated best practices for ITSM allow you to:
Develop business and IT ownership of IT services.
Forecast the cost and operational impact of change.
Assess quantified IT service demand.
Measure IT services against cost and availability.
Align IT services to line-of-business value and risk.
Know the workload capacity to deliver budgeted IT services per LOB.
Balance organizational staffing and skills against demand for IT service.
Align staff activities to IT services that deliver the greatest value to achieving business goals.