The ITIL V3 Service Strategy instructor-led training course is the nexus upon which other ITIL V3 training in the lifecycle is based. It is during this course that the high level strategic, investment and business value(s) of each service is considered against other existing and proposed services. This course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes.
The training is delivered in a practical, hands-on learning environment and using a case study-based approach. It is used to train and prepare attendees for the certification exam at the end of the course. At the end of the course there is a ninety-minute (90) scenario-based certification examination. Passing this examination leads to the certificate in Service Strategy (SS).