Service Strategy (SS) Course

Service Strategy (SS) Course


The ITIL V3 Service Strategy instructor-led training course is the nexus upon which other ITIL V3 training in the lifecycle is based. It is during this course that the high level strategic, investment and business value(s) of each service is considered against other existing and proposed services. This course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes.

The training is delivered in a practical, hands-on learning environment and using a case study-based approach. It is used to train and prepare attendees for the certification exam at the end of the course. At the end of the course there is a ninety-minute (90) scenario-based certification examination. Passing this examination leads to the certificate in Service Strategy (SS).


Registration Fee: $1,895                        Duration: 3 Days
The per-student registration fee for this classroom session includes:  

  • Instructor-led training and exercises
  • Course manual
  • Exam preparation: in-class mock exams
  • Certification exam: 90 minute, multi-part, scenario-based, multiple choice questions

Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants. Once the form is received the Training Registrar will contact you to complete the process.


Complete this Booking Form to register for the online self-paced training and return it to us. The Training Registrar will contact you to complete the process.

License Term Fee License Term Fee License Term Fee Exam Fee
30 Days $635.00 60 Days $735.00 90 Days $835.00 $375.00


  • 3     ITIL@ Points
  • 19   PDU Credits
  • 3     College Credits


  • Service Strategy principles
  • How to conduct Strategic assessments
  • How to measure Service Strategy performance
  • Service Strategy processes and their interaction with other Lifecycle processes
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Technology and implementation requirements in support of Service Strategy
  • How to drive strategy through the Service Lifecycle
  • Critical success factors and risks


The ITIL v3 Foundation Certification in IT Service Management – obtained through ITIL v3 Foundation course or Foundation Bridge Course.


  • CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
  • Professionals responsible for managing, implementing, or consulting on ITIL processes
  • Individuals seeking the ITIL Expert™ in IT Service Management


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