Service Offerings and Agreements (SOA) Course



The ITIL V3 Service Offerings and Agreements instructor-led training course presents methods to execute the operational-level tasks of the ITIL v3 Service Lifecycle processes, service agreements, and service delivery. The training is delivered in a practical, hands-on learning environment and using a case study-based approach. It is used to train and prepare attendees for the certification exam at the end of the course. At the end of the course there is a ninety-minute (90) scenario-based certification examination. Passing this examination leads to the certificate in Service Offerings and Agreements (SOA).

This course presents the following topics:

  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Financial Management


Registration Fee: $2,850                        Duration: 5 Days

The per-student registration fee for this classroom session includes:

  • 5 days of instructor-led training and exercises
  • Course manual
  • Exam preparation: in-class mock exams
  • Certification exam: 90 minute, multi-part, scenario-based, multiple choice questions

Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants. Once the form is received the Training Registrar will contact you to complete the process.


Complete this Booking Form to register for the online self-paced training and return it to us. The Training Registrar will contact you to complete the process.

License Term Fee License Term Fee License Term Fee Exam Fee
30 Days $825.00 60 Days $925.00 90 Days $1,025.00 $375.00


  • 4     ITIL@ Points
  • 30  PDU Credits
  • 3    College Credits


  • Importance of service management and service operation principals and methods
  • Use and importance of ITIL Service Offerings and Agreements while providing service
  • How ITIL Service Offerings and Agreement processes interact with other ITIL Service Lifecycle processes
  • The activities and best practices of each process relating to ITIL Service Offerings and service Agreements
  • How to use the ITIL Service Offerings and Agreement processes, activities, and functions to achieve operational excellence
  • How to measure ITIL Service Offerings and Agreements
  • Importance and contributions of IT security to ITIL Service Offerings and Agreements
  • Required technology and its implementation
  • Challenges, critical success factors, and risks associated with ITIL Service Offerings and Agreements


The ITIL v3 Foundation Certification in IT Service Management – obtained through ITIL v3 Foundation course or Foundation Bridge Course.


  • CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
  • Professionals responsible for managing, implementing, or consulting on ITIL processes
  • Individuals seeking the ITIL Expert™ in IT Service Management

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