Service Catalog Management

OVERVIEW

Creating a service catalog is a necessary step in the Service Level Management process. The catalog defines guidelines and reasonable expectations for interactions between IT and the line of business customers and users it serves. For example, the Service Catalog provides a well defined method for:

• shifting IT operations to service-based objectives,
• describing and selling IT services to users,
• identifying demand-driven activities, and
• for IT to continuously improve the efficiency of its service delivery.

In this ITIL v3 Service Catalog Management Workshop, participants will not only learn how to build a service catalog and business case, but also how to initiate, plan for, implement and manage their IT service catalog in accordance with the ITIL v3 framework.

Participants will learn the importance of an effective service catalog to IT Service Management (ITSM) activities. The training material is delivered in a practical, hands-on learning environment, and an engaging case study-based approach — specific to v3 Service Catalogs and service catalog management. Candidates may combine ITIL v3 Service Catalog credits with other ITIL intermediate course credits to obtain higher-level ITIL qualifications.

Participants also will learn:

• About concepts and principles of the v3 Service Catalog
• Service offerings to be published in a service catalog
• Usage and benefits of a service catalog
• Technology used to create, manage, and maintain a service catalog and provide users access to the catalog
• A project plan for the creation of a service catalog
• Challenges, critical success factors, and risks associated with implementation of a service catalog
• Key components of a business case for creation of a Service Catalog

CLASSROOM INSTRUCTOR-LED WORKSHOP

Registration Fee: $1,095                        Duration: 2 Days

Examination Details:

• N/A

Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants. Once the form is received the Training Registrar will contact you to complete the process.

CREDITS EARNED

• 1.5     ITIL Expert Credits

PREREQUISITES

• None

WHO SHOULD ATTEND

• Individuals who require a detailed understanding of how to create a Service Catalog and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals working within Service Level Management or Service Catalog Management or those about to start a project to create or redesign a Service Catalog
• Individuals seeking the ITIL Expert in IT Service Management, toward which this qualification is one of many modules offering credits
• Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert Certificate is a prerequisite