Release Control and Validation (RCV) Course

OVERVIEW

The ITIL V3 Release Control and Validation instructor-led training course focuses on how IT organization’s successfully implement Release, Control and Validation best practices for new services in a controlled and cost-effective manner. The training is delivered in a practical, hands-on learning environment and using a case study-based approach. It is used to train and prepare attendees for the certification exam at the end of the course. At the end of the course there is a ninety-minute (90) scenario-based certification examination. Passing this examination leads to the certificate in Release Control and Validation (RCV).

This course provides in-depth training and knowledge about ITIL RCV areas such as:

• Change Management
• Service Release and Deployment Management
• Service Validation and Testing
• Service Asset and Configuration Management
• Knowledge Management
• Request Fulfillment
• Service Evaluation

CLASSROOM INSTRUCTOR-LED COURSE

Registration Fee: $2,850                        Duration: 5 Days

The per-student registration fee for this classroom session includes:

• 5 days of instructor-led training and exercises
• Course manual
• Exam preparation: in-class mock exams
• Certification exam: 90 minute, multi-part, scenario-based, multiple choice questions

Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants. Once the form is received the Training Registrar will contact you to complete the process.

ONLINE SELF-PACED COURSE

Complete this Booking Form to register for the online self-paced training and return it to us. The Training Registrar will contact you to complete the process.

CREDITS EARNED

• 4     ITIL@ Points
• 30  PDU Credits
• 3    College Credits

CURRICULUM

• Importance of Service Management and Service Transition principals and best practices
• Use and importance of ITIL Release, Control, and Validation while providing service
• How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
• Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
• How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
• How to measure ITIL Release, Control, and Validation
• IT Security and its contributions to ITIL Release, Control, and Validation
• Technology and implementation considerations surrounding ITIL Release, Control, and Validation
• Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation

PREREQUISITES

The ITIL v3 Foundation Certification in IT Service Management – obtained through ITIL v3 Foundation course or Foundation Bridge Course

WHO SHOULD ATTEND

• CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
• Professionals responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
• Individuals seeking the ITIL Expert™ in IT Service Management