ITIL Version 3 Foundation Course

OVERVIEW

The ITIL V3 Foundation instructor-led training course provides a comprehensive overview of all of the ITIL disciplines including objectives, terminology, responsibilities and critical success factors, and helps the attendee to leverage the ITIL V3 disciplines and practices in their work environment. It is used to train and prepare attendees for the certification exam at the end of the course. At the end of the course there is a ninety-minute (90) scenario-based certification examination. Passing this examination leads to the certificate in ITIL V3 Foundation.

This course presents the following topics:

• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management

CLASSROOM INSTRUCTOR-LED COURSE

Registration Fee: $1,495                        Duration: 3 Days

The per-student registration fee for this classroom session includes:

• 3 days of instructor-led training and exercises
• Course manual
• Exam preparation: in-class mock exams
• Certification exam: 60 minute, 40 questions, multiple choice

Scheduled Dates:

Complete this Booking Form and enter your selected dates from the below table, or enter dates for on-site training – minimum of 8 participants.

                                                    2012 Dates

Complete this Booking Form to register for the online self-paced training and return it to us. The Training Registrar will contact you to complete the process.Courses are held at KEDARit office: 401 E. Corporate Dr., Suite 100, Lewisville, TX 75057

ONLINE SELF-PACED COURSE

CREDITS EARNED

• 2     ITIL@ Points
• 19   PDU Credits
• 1     College Credit

CURRICULUM

• Introduction to ITIL and ITSM
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Service Improvement
• ITIL Foundation Certificate Examination

PREREQUISITES

None

WHO SHOULD ATTEND

• CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
• Professionals responsible for managing, implementing, or consulting on ITIL processes
• Individuals seeking the ITIL Expert™ in IT Service Management