ISO/IEC20000 Professional: Alignment of IT and the Business According to ISO/IEC 20000 Course

OVERVIEW

The Professional Certificate Alignment of IT and the Business according to ISO/IEC 20000 course is designed to provide practical knowledge of how IT service providers should align the IT services to the needs of their customers and their own internal policies and strategies. For example, how a Service Level Agreement influences delivery of services.

CLASSROOM INSTRUCTOR-LED COURSE

Registration Fee: $2,295                       Duration: 3 Days

Examination Details:

• Examination type: Computer-based multiple-choice
• Time allotted for examination: 90 minutes
• Number of questions: 40
• Pass mark: 65 % (26 out of 40)

Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants. Once the form is received the Training Registrar will contact you to complete the process.

CREDITS EARNED

• 24   PDU Credits
• 3     College Credits

CURRICULUM

• Plan the processes for the Alignment of IT and the Business
  • Planning the activities of the alignment processes
  • Planning policies, procedures, roles and tools
  • Planning interfaces with other processes
  • Planning for reporting and review
• Implement and manage the Alignment of IT and the Business
  • Managing the implementation of the alignment processes
  • Applying policies, procedures, methods and techniques
  • Organizing and directing the alignment teams
• Measure, monitor and report on the Alignment of IT and the Business
  • Reviewing the alignment processes
  • Reporting on the effectiveness and efficiency of the alignment processes
  • Reporting on the service performance
• Improve the Alignment of IT and the Business processes
  • Defining and prioritizing improvements for the alignment processes

PREREQUISITES

Before taking the Professional Certificate Alignment of IT and the Business according to ISO/IEC 20000 course candidates must have undertaken training with an EXIN Accredited Training Provider and successfully completed the practical assignments. Candidates must hold the Foundation Certificate in IT Service Management according to ISO/IEC 20000 or an equivalent certification that may include the ITIL Foundations certificate.

WHO SHOULD ATTEND

The target group for this qualification includes those personnel who are involved in a practical way in conducting service reviews (with the business and/or suppliers), defining and managing service levels, managing business/customer relationships (including account management), managing suppliers, managing finances, process improvement activities, producing service reports, and/or IT Service Management performance/balanced scorecard analysis.