ISO/IEC2000 Professional: Delivery of IT Services According to ISO/IEC 20000 Course

OVERVIEW

The Professional Certificate Delivery of IT Services according to ISO/IEC 20000 course is designed to provide practical knowledge of how documents and records should be applied and analyzed. For example, how a Capacity Plan can be used to align to customer requirements and how Security Policies should be applied.

CLASSROOM INSTRUCTOR-LED COURSE

Registration Fee: $2,295                        Duration: 3 Days

Examination Details:

• Examination type: Computer-based multiple-choice
• Time allotted for examination: 90 minutes
• Number of multiple-choice questions: 40
• Pass mark: 65 % (26 out of 40)

Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants. Once the form is received the Training Registrar will contact you to complete the process.

CREDITS EARNED

• 24   PDU Credits
• 3     College Credits

CURRICULUM

• Plan the processes for the Delivery of IT Services
  • Planning the activities of the delivery processes
  • Planning policies, procedures, roles and tools
  • Planning interfaces with other processes
  • Planning for reporting and review
• Implement and manage the Delivery of IT Services
  • Managing the implementation of the delivery processes
  • Applying policies, procedures, methods and techniques
  • Organizing and directing the delivery teams
• Measure, monitor and report on the Delivery of IT Services
  • Reviewing the delivery processes
  • Reporting on the effectiveness and efficiency of the delivery processes
• Improve the Delivery of IT Services processes
  • Defining and prioritizing improvements for the delivery processes

PREREQUISITES

Before taking the Professional Certificate Delivery of IT Services according to ISO/IEC 20000 examination course, candidates must have undertaken training with an EXIN Accredited Training Provider and successfully completed the practical assignments. Candidates must hold the Foundation Certificate in IT Service Management according to ISO/IEC 20000 or an equivalent such as the ITIL Foundations Certificate.

WHO SHOULD ATTEND

The target group for this qualification includes those personnel who are involved in a practical way in process improvement activities, people development, management of IT Service Management functions, management system improvements generally and/or managing one or more processes within the delivery environment of IT Service Management.