Executive Consultant/Manager in IT Service Management According to ISO/IEC 20000 Course

OVERVIEW

The course Executive Consultant/Manager Certificate in IT Service Management according to ISO/IEC 20000 is designed to provide evidence of the ability to create and evaluate the overall IT service management system and to initiate organizational change to meet the compliance requirements of an organization.

CLASSROOM INSTRUCTOR-LED COURSE

Registration Fee: $4,995                        Duration: 5 Days

Examination Details:

• Examination type: Assessment of: resume, contributions in master class, project paper, project presentation, oral examination.
• Time allotted for examination: 45 minutes: 15 minutes presentation, 15 minutes questioning presentation, 15 minutes questioning other exam requirements
• Number of questions: undefined Pass mark: 65% overall (paper and presentation each >= 50%.

Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants. Once the form is received the Training Registrar will contact you to complete the process.

CREDITS EARNED

• 40  PDU Credits
• 3     College Credits

CURRICULUM

• Setting the direction for the IT organization
  • Define an IT service management approach
  • Design a strategic framework for the portfolio of products and services
  • Define a management system for IT service management
• Directing the IT organization
  • Communicate vision and strategy
  • Manage organizational change
• Monitoring the performance of the IT organization
  • Evaluate the level of compliance
  • Assess strategic risks
• Governing the IT service management system
  • Setting IT service management objectives
  • Manage risks to the integrated management system

PREREQUISITES

The candidate should possess the following certificates:

• The Foundation Certificate in ITSM according to ISO/IEC 20000
• The Professional Certificate Management and Improvement of ITSM processes according to ISO/IEC 20000
• Two additional Professional Certificates in ITSM according to ISO/IEC 20000
• The Manager/Consultant certificate in ITSM according to ISO/IEC 20000

The candidate should have at least 3 years experience in a consultant/manager role and attended an accredited master class Executive Consultant/Manager in IT Service Management according to ISO/IEC 20000, having accomplished successfully the project assignments for the accredited training class.

WHO SHOULD ATTEND

The target group for this qualification includes those personnel who are involved at a strategic level in:

• Defining ITSM strategies, policies and objectives in relation to the service provider’s strategy
• Writing the IT service provision policies, defining objectives and metrics
• Defining the management system for IT service management (e.g. scope, responsibilities)
• Evaluating the IT service management system and the level of compliance
• Managing implementation and improvement programs
• Initiating and managing cultural change in the organization