IT Service Management (ITSM)

At KEDARit, we are independent of any specific products, and see our clients’ needs in terms of people, process, and strategy first. Many ITSM consulting companies are tied to their own proprietary products, and so they see clients’ needs through that lens.

Clients value our independence, our deep content knowledge, and our holistic solutions. We deploy our Business Value Alignment (BVA™) approach to assist organizations with evaluating, planning, sourcing, and managing large-scale systems using ITSM best practice. We figure out how to implement ITSM best practice in a practical way that gets real value and delivers improvements aligned to business objectives.

Client Value

Our ITSM offerings enable organizations to quickly:

  • implement best practice improvements,
  • adopt the ITIL® and ISO 20000 frameworks,
  • achieve greater ITSM driven measurements and KPIs, and
  • integrate training that transforms the culture to the lean thinking philosophy.

KEDARit Solutions “KITS”

Our ITSM KITS put the business intelligence (BI) at your fingertips which helps organizations to achieve and sustain greater lean business technology service management.

The SUM™ KITS delivers the approach, guidance, automated tools, and training that is necessary to quickly define the line-of-business service utilization, and service value stream. It accelerates the client’s development and analysis of services as defined in the the IT Infrastructure Library (ITIL®) Framework. The SUM™ provides the automated tools to create a comprehensive Service Catalog, and the capabilities to analyze and manage the Service Catalog.

The key fundamentals of an actionable Service Catalog are:

  • customer-facing view of services,
  • description of how services are used,
  • list of the business functions and customers supported, and
  • statement of the performance levels and quality of expected service.

Advantages

  • Consensus among service managers
  • Automated visualization and analysis tools
  • Identified service interfaces and dependencies
  • Optimized service delivery and management operations
  • Defined service value stream from technology to business objectives

Readiness Assessment and Roadmap

The Readiness Assessment and Roadmap KITS conducts an end-to-end assessment based on the IT Infrastructure Library (ITIL®) Framework and other best practice.

Clients receive an actionable project plan (commonly called an “Implementation Roadmap”), and “quick win” recommendations that are realistic and sustainable.

Advantages

  • Tactical comprehensive roadmap
  • Documented findings and recommendations
  • Automated surveys and professional interviews
  • Detailed analysis and research of the current environment
  • Training courses that are customized or intended for certification

 

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