Demand Management Capabilities

Manage IT service demand and cost in concert – not in conflict

The COp-S™ Demand Management Capabilities deliver forecasting, tracking, cost analysis, and alignment to line of business (LOB) organizational units thereby justifiying the value of IT to the business and/or allocated charge based on IT service usage.

The integrated Demand Management best practices allow you to:

• Define clear cost controls for each IT service and the LOB organization.
• Obtain timely and accurate visibility into both budgeted and actual costs.
• Optimize the cost people, process and technology based on LOB usage.
• Identify LOB organizations and users and quantify their usage of IT services.
• Determine the cost and key cost drivers of specific IT services in relation to usage by the LOB.