Reaping Benefits from ITIL

A question that I am frequently asked is “…can ITIL provide tangible benefits?”
In the past, I have had to respond to this query by pointing to the benefits realized by companies
adopting ITIL best practices and principles in terms of organizational or cultural intangibles. The
main reason I have had to point to “intangible” benefits is that most U.S companies have been
unwilling to share the measurable improvements they have obtained through the
implementation of ITIL.

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