ITIL Myths and Facts

Adoption of ITIL Service Management best practices is rising phenomenally, with implementation levels
for U.S. companies of $1 billion and lower expected to reach 40% by the end 2008, according Forrester
Research.

However, many misconceptions still exist about ITIL. Here are some of the top ITIL myths and
misconceptions, as well as their corresponding realities.

View/Download the PDF to read more.

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