IT Service Management – Making it Happen

by Karen Ferris,
© 2000, Karen Ferris All Rights Restricted

The success or failure of IT Service Management within an organization can be dependent on having the
right staff in the management positions.

In the words of Dale Carnegie: “The key to managing through people is to have the best possible people
through who to manage. Good people are not easy to identify, locate and develop, yet personnel is the
most important ingredient in the recipe for successful management”.

View/Download the PDF to read more.

  • KEDARit News Feed

    • Stop Running the Business of IT on Spreadsheets! ... 5 months ago
    • Turn Your ITSM Solution “paper tiger” into a Cost-Cutting Machine ... 7 months ago
    • HDI Houston: Financial Management for the Business Focused IT Executive ... 9 months ago
    • May HDI: Financial Management for IT Services ... 1 year ago
    • DFW HDI Meeting: Guest Speaker Charles Williams ... 1 year ago