It’s About the Service, Not the Server

Why you need to know about the Information Technology Infrastructure Library (ITIL):

The Information Technology Infrastructure Library (ITIL) has been in the news lately, making headlines as
implementations at Proctor & Gamble, the Internal Revenue Service (IRS), and Caterpillar deliver eyecatching returns and huge savings for IT departments. A framework of best practices that organizations of
any size can adopt and adapt, ITIL helps organizations achieve quality IT service as they change and

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