Answering the ITIL Skeptics

by Karen Ferris,
© 2000, Karen Ferris, All Rights Restricted.

How many times have you heard the excuses under each service management process heading, below?As an IT Service Management consultant, I hear them all the time.ITIL may be more mature in UK and Europe than Australia, the first training course being run here in1995, but I still think we can all find skeptics. When you come across them, here are some responses thatmay just make them listen.

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