Current Articles


IT Strategy




  • What CIOs Need to Know About Longevity How can you live longer and prosper as a functional IT leader? If you are an IT functional leader like a CIO, or even aspiring to be a CIO, your role is more challenging today than even before. You are the critical player in the delivery of IT capabilities and services: identifying them, designing processes, selecting tools, establishing practices that …






  • Taking Your ITSM Strategy Beyond the Service Desk How does an IT organization get away from reactive, unscientific service costing guesswork? One way is to implement the Information Technology Infrastructure Library (ITIL) framework’s IT Financial Management practices to predict current and future keep-the-lights-on (KTLO) activities and service costs, and the impact of change …
  • Creating a S.M.A.R.T. Service Catalog (Part 1 of 2): Determining the Value of IT Services Today, many IT Service Management (ITSM) vendors offer an integrated Service Catalog within their solution suite. The focus of the IT Service Catalog is often about the ordering of services, and the handling of requests and incidents. Yet, service catalog teams too quickly bypass the IT Service Strategy steps described in the ITIL® V3 guidance. (This is appropriately …






  • Go beyond Business Process Management  In 2010 KEDAR Information Technologies (KEDARIT) was engaged with a city government client to address an aging workforce knowledge transfer of both the business units and IT department’s subject matter experts (SMEs). As their business unit senior user staff aged, the client became concerned about  losing many years of department expertise. Such a loss threatened the efficiency …


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