Articles

• 7 Secrets of Effective Service Level Management (Adobe Acrobat PDF format)
• Answering The ITIL Skeptics (Adobe Acrobat PDF format)
• Are IT Budgets Driven By Demand or Demands (Adobe Acrobat PDF format)
• How to Reduce the IT Budget and still KTLO (Adobe Acrobat PDF format)
• ITIL Achieved ROI (Adobe Acrobat PDF format)
• ITIL Goes Strategic (Adobe Acrobat PDF format)
• ITIL Myths and Facts (Adobe Acrobat PDF format)
• ITIL: Tough, But Worth It (Adobe Acrobat PDF format)
• It’s About the Service, Not the Server (Adobe Acrobat PDF format)
• IT Service Management: Making it Happen (Adobe Acrobat PDF format)
• IT Shops Struggle with ITIL (Adobe Acrobat PDF format)
• ITSM: Making it Happen (Adobe Acrobat PDF format)
• Press Release: Computer Economics Announces New Alliance – Process (Adobe Acrobat PDF format)
• Recent Questions About the Real Contribution of ITIL (Adobe Acrobat PDF format)
• What is ITIL? (HTML webpage link)
• What is IT saying about ITIL? (Adobe Acrobat PDF format)
• Reaping ITIL Benefits (Adobe Acrobat PDF format)
• The Importance of IT Process Management (Adobe Acrobat PDF format)
• The Key to Quality SLM (Adobe Acrobat PDF format)

Downloads:

• Cost Optimization Service Brochure (Adobe Acrobat PDF format)
• ITIL Version 2 Service Support Reference Card (Adobe Acrobat PDF format)
• itSMF Overview Pocket Guide (Adobe Acrobat PDF format)