ITSM
The rise of “as-a-service” technologies is empowering leaders with automated tools that deliver the business intelligence (BI) needed for business and technology lean IT Service Management (ITSM) improvements. Our ITSM KEDARit Solutions (called “KITS”) extend your ITSM strategy by establishing the value of IT to the business, creating a structured Service Catalog, and helps organizations achieve and sustain greater ITSM lean improvements and optimizations.

A KITS Service Utilization Manager “SUM™” Project quickly delivers a Service Catalog and business community services demand model of your IT operation. SUM™ Projects deliver a prescriptive ITSM best practice approach, using advanced Service Catalog development software, that is used to create a per business and IT demand model of IT service capacity and utilization, and detailed lean optimization improvements.

Each of our KITS includes the expert guidance, training in ITSM as defined in the IT Infrastructure Library (ITIL) best practice framework, IT services business community alignment and demand modelling, and utilizes the SUM™ IT services modeling software to create a Service Catalog.

Service Utilization Manager (SUM™)

SUM Box

Click to see the Service Utilization Manager (SUM™) software features and functions:

 
 
 

Body of Knowledge


 

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