It is no small matter, for our consultants to guide an organization through the myriad of capabilities in creating a Service Catalog that will be valued by the business (e.g. hardware, software, services, desktop, storage, hosting, network, remote access, email and shared services). Also, ensuring that services are developed into a framework that allows their costs and market value to be assessed, and that cross charging as well as competitive price comparison analysis can be done.
Some of the key principles our consultants use to meet these objectives are:
Rules before Tools
Our consultants understand the challenges you face when planning a Service Catalog initiative. Our unique “no tools, before the rules” perspective provides you the vendor-neutral, yet vendor-aware guidance that help you quickly identify a short-list of tools that best map to your business needs.
Apply Experience and Theory
Both extensive hands-on experience from real-world scenarios and best-practice theory from ITIL® and other frameworks are needed for successful Service Catalog creation. Your consultant team is both in tune with how others in your industry have addressed key issues, and the pros and cons of available vendor solutions. They provide the research and practical guidance to ensure that your Service Catalog creation initiative meets the needs of the business it serves.
Simplify the Complexity
Using our web based tools, library of body of knowledge, and other materials our consultant quickly simplify the complexity of creating a Service Catalog within your environment. These tools are used to allow your team to quickly and realistically achieve consenus about key Service Catalog Creation decisions.
- Service Structure – define the service offerings within the existing organizational capabilities
- Service Description – describe services in business terms with relevant attributes
- Mapping Services – map to the existing business functions and customers, services and their interactions and dependencies
- Cost of Service – ensure that the cost of created services can be allocated to business functions and/or customers, or unit cost can competitively evaluated