Guest Speaker @ American Airlines

TOPIC: Making ITIL Practical

SPEAKER: Hadyn Inniss, Senior Consultant and certified ITIL Expert at KEDAR Information Technologies

WHEN: June 17th, 2011

WHERE: American Airlines, 4333 Amon Carter Blvd., Dallas, TX

AGENDA:

• ITIL V3 Overview
• The Five Promises of ITIL
• Three Concepts Executives Must Know About ITIL
• Three 90-day ITIL Quick Wins

3 Comments for this entry

• 

  Evangeline Orhenkowski

  March 12th, 2012 on 5:14 pm

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  Reply
• 

  Anil Kolla

  June 9th, 2011 on 2:59 pm

  I am a consultant working for American Airlines. May I know who at American Airlines organizes this (contact information), so I can ask for permission to join the same. I currently pursuing MBA with major in IT Service management where ITIL and ISO/IEC 20000 are mainly covered.

  Reply
• 

  Charles Williams

  June 10th, 2011 on 3:40 pm

  Anil,

  As you are aware, this session is hosted by a specific AA department. Kindly respond with your AA department name, AA manager’s name, and your phone number. You can email this confidential information to me at charles@kedarit.com.

  I will contact the hosting AA department manager and see if you can attend.

  Reply