Demand Management

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The COp-S™ Solution manages service demand and IT spending in concert – not in conflict.

The COp-S™ Demand Management Capabilities deliver forecasting, tracking, cost analysis, and alignment to line of business (LOB) organizational units. Result: you justify the value and costs of IT to the business.

The integrated Demand Management best practices allow you to:

Define clear cost controls for each IT service and the LOB organization.

Obtain timely and accurate visibility into both budgeted and actual costs.

Optimize costs of people, process, and technology, based on LOB usage.

Identify LOB organizations and users and quantify their usage of IT services.

Determine the cost and key cost drivers of specific IT services in relation to usage by the LOB.

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