IT Service Management Capabilities

Optimize what you have to meet the demand for IT services.

The COp-S™ IT Service Management (ITSM) capabilities are delivered as described in the Financial Management for IT Service discipline of the IT Infrastructure Library® Version 3 (ITIL® V3) framework.

The integrated ITSM best practices allow you to:

  • Develop business and IT ownership of IT services.
  • Forecast the cost and operational impact of change.
  • Asses quantified IT service demand.
  • Measure IT services against cost and availability.
  • Align IT services to line of business value and risk.
  • Know the workload capacity to deliver budgeted IT services per LOB.
  • Balance organizational staffing and skills against demand for IT service.
  • Align staff activities to IT services that deliver the greatest value to achieving business goals.

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