Optimize what you have to meet the demand for IT services.
The COp-S™ IT Service Management (ITSM) capabilities are delivered as described in the Financial Management for IT Service discipline of the IT Infrastructure Library® Version 3 (ITIL® V3) framework.
The integrated ITSM best practices allow you to:
- Develop business and IT ownership of IT services.
- Forecast the cost and operational impact of change.
- Asses quantified IT service demand.
- Measure IT services against cost and availability.
- Align IT services to line of business value and risk.
- Know the workload capacity to deliver budgeted IT services per LOB.
- Balance organizational staffing and skills against demand for IT service.
- Align staff activities to IT services that deliver the greatest value to achieving business goals.