Demand Management Capabilities

Manage IT service demand and cost in concert – not in conflict

The COp-S™ Demand Management Capabilities deliver forecasting, tracking, cost analysis, and alignment to line of business (LOB) organizational units thereby justifiying the value of IT to the business and/or allocated charge based on IT service usage.

The integrated Demand Management best practices allow you to:

  • Define clear cost controls for each IT service and the LOB organization.
  • Obtain timely and accurate visibility into both budgeted and actual costs.
  • Optimize the cost people, process and technology based on LOB usage.
  • Identify LOB organizations and users and quantify their usage of IT services.
  • Determine the cost and key cost drivers of specific IT services in relation to usage by the LOB.
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