ITIL V3 Continual Service Improvement (CSI) Course

January 10, 2011  |   Training Blogs,Training Courses   |     |   1 Comment

In this 3-day course, will prepare you to take the ITIL v3 CSI Certification Exam. The unique structure and format of this course follows the guidelines of the ITIL testing body and provides comprehensive coverage of the ITIL v3 CSI Certification Exam topics.

This course prepares you to:

  • Use the ITIL terminology and concepts
  • Understand Service Management as a practice and CSI principles, purpose, and objective
  • Konw how all CSI processes interact with other Service Lifecycle processes
  • Use sub-processes, activities, methods, and functions of the CSI processes
  • Align roles and responsibilities within CSI and the activities and functions to achieve operational excellence
  • Measure CSI performance
  • Take the ITIL v3 Continual Service Improvement Certification Exam
  • Identify technology and implementation requirements in support of CSI
  • Define challenges, critical success factors, and risks related with CSI

Course specifications and registration…

1 Comment for this entry

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    January 25th, 2011 on 1:53 am

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