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Category: ITSM Blogs

The Service Catalog, Round 2

The Service Catalog, Round 2

I’m seeing renewed curiosity in — of all things — the service catalog. The universal consensus in Round 1 was that the service catalog was simply a list of services provided by IS (not IT) to the business and supporting infrastructures. Tools were built and sold with these goals in mind, and so gave rise to the inevitable question: “Why did I, or why am I paying this much money for a tool/process that only produces a list?” Sadly, the main point…

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Creating SMART IT Services (Part 2 of 2): IT Services Strategy and Fulfillment

Creating SMART IT Services (Part 2 of 2): IT Services Strategy and Fulfillment

If you have not yet viewed Part 1 of this two-part series, click here to read “Determining the Business Value of IT Services”. The primary purpose of an IT Service is to define and communicate how IT helps the internal and external business community do their jobs beyond specific technology devices. A successful IT Service allows the business community to understand and monetize the value that IT delivers answering the questions, “What does IT do?” and “How well does IT…

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To Chargeback or Showback – That Is the Question

To Chargeback or Showback – That Is the Question

A Chargeback or Showback system is a method used to fairly allocate IT costs to internal businesses based on their use of defined IT services at rates based on levels of consumption. Although many different types of IT allocation strategies exist, some of these allocation strategies provide no real insight into IT real costs and lead to the perception that the cost of IT always seems to exceed its value. These factors have led business executives to demand greater IT…

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It’s About the Service, Not the Server

It’s About the Service, Not the Server

  The results of a recent McKinsey’s global survey called “IT in the New Normal” measures executives satisfaction with IT performance. This survey finds today’s CIOs and their teams in a tight spot. Many expect IT investments to grow in 2011. Recession or no recession, corporate and IT leaders continue to see a key role for IT, especially in regard to achieving efficiencies across the enterprise. The results of a recent McKinsey’s “IT in the New Normal” global survey, measure…

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Turn Your ITSM Solution “Paper Tiger” into a Cost-Cutting Machine

Turn Your ITSM Solution “Paper Tiger” into a Cost-Cutting Machine

Many IT organizations have implemented IT Infrastructure Library (ITIL)  IT Service Management (ITSM) Solutions and process improvements to streamline their operations. But, few have monetized improvements to demonstrate business gains. Without such quantification, further investment in ITSM-based improvements are nearly impossible to get executive approval. No business executive will continue to invest in solutions without clearly defined business relevant financial benefits — especially in today’s economic environment. As a result, we have noticed many organizations are going with the least…

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Creating S.M.A.R.T. IT Services (Part 1 of 2): Determining the Value of IT Services

Creating S.M.A.R.T. IT Services (Part 1 of 2): Determining the Value of IT Services

Today, many IT Service Management (ITSM) vendors offer an integrated Service Catalog within their solution suite. The focus of the IT Service Catalog is often about the ordering of services, and the handling of requests and incidents. Yet, IT Service design teams too quickly bypass the IT Service Strategy steps described in the ITIL® V3 guidance. (This is appropriately described in the ITIL® Version 3 Framework of ITSM best practices.) The IT Service Strategy steps are fundamental to creating Strategic, Measurable, Actionable, Relevant, and…

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Magic Quadrant for Financial Management Consulting Services

Magic Quadrant for Financial Management Consulting Services

This Magic Quadrant assesses the financial management consulting capabilities of 10 global consulting firms. Deep understanding of a client’s finance organizational environment remains a key reason why a financial management consultant is able to continue its strategic business relationship with a client. Gartner currently does not have a Magic Quadrant that reviews IT Financial Management Software & Consulting Company’s such as KEDARIt’s unique solution.  In the attached diagram and audio recording KEDARit has attempted to visually show you where we…

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What are Industry Analyst saying about KEDARit?

What are Industry Analyst saying about KEDARit?

Here are a couple of links to what IT Industry Analysts say about KEDARit and our SaaS Cost Optimization Service (COp-S™) Solution offerings. 451 Research Provides information technology research and timely insight into the competitive dynamics of innovation in emerging technology segments. Computer Economics Provides metrics for IT management. They conduct original research regarding the strategic and financial management of information systems. Their research is quoted widely in the business press and in major news publications such as the Wall…

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HDI July 2015 Meeting: IT Service Catalog Workshop

HDI July 2015 Meeting: IT Service Catalog Workshop

  CIO Knowledge Byte   This workshop provided practical guidance and straightforward methods to help attendees effectively revitalize or kick-off, and accelerate their organization’s IT Service Catalog initiative. The IT Service Catalog allows you to …  read more  Download Presentation    To learn more about this topic: Chat with a Service Catalog Expert        Take the Service Utilization Manager (SUM™) design tool for a “test drive”.   About KEDARit At KEDAR Information Technologies it is our mission to…

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DFW HDI – June Chapter Meeting

DFW HDI – June Chapter Meeting

Taking Your ITSM Strategy beyond the Service Desk: Financial Management for IT Services June 19th @ 1:30 pm – 4:00 pm MATRIX Resources 5151 Beltline Road, Suite 1010, Dallas, TX 75254 United States This session discusses how IT Financial Management (ITFM) guidance and methods apply to an ITSM strategy to better align the IT organization to meet the needs of the business. The speaker provides a prescriptive approach of how TCO (Total Cost of Ownership), ABC (Activity- Based Costing) accounting…

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