ITSM Blogs Archive

Turn Your ITSM Solution “paper tiger” into a Cost-Cutting Machine

November 26, 2016  |   IT Service Management,ITSM Blogs   |     |   0 Comment

Turn Your ITSM Solution  “paper tiger” into a Cost-Cutting Machine Many IT organizations have implemented IT Infrastructure Library (ITIL)  IT Service Management (ITSM) Solutions and process improvements to streamline their operations. But, few have monetized improvements to demonstrate business gains. Without such quantification, further investment in ITSM-based improvements are nearly impossible to get executive approval. No business executive will continue to invest in solutions without clearly defined business relevant financial benefits — especially in today's economic environment. As a result, we have noticed many organizations are going with the least expensive SaaS-based ITSM solution available. To turn an existing or new ITSM solution purchase into a cost-cutting machine requires the integration of ...

What are Industry Analyst saying about KEDARit?

What are Industry Analyst saying about KEDARit? Here are a couple of links to what IT Industry Analysts say about KEDARit and our SaaS Cost Optimization Service (COp-S™) Solution offerings. 451 Research Provides information technology research and timely insight into the competitive dynamics of innovation in emerging technology segments. Computer Economics Provides metrics for IT management. They conduct original research regarding the strategic and financial management of information systems. Their research is quoted widely in the business press and in major news publications such as the Wall Street Journal and the New York Times. Gartner Provides information ...

HDI July 2015 Meeting: IT Service Catalog Workshop

September 03, 2015  |   IT Service Management,ITSM Blogs   |     |   0 Comment

HDI July 2015 Meeting: IT Service Catalog Workshop   CIO Knowledge Byte   This workshop provided practical guidance and straightforward methods to help attendees effectively revitalize or kick-off, and accelerate their organization’s IT Service Catalog initiative. The IT Service Catalog allows you to ...  read more 

DFW HDI – June Chapter Meeting

June 05, 2014  |   Events,IT Service Management,ITSM Blogs   |     |   0 Comment

DFW HDI – June Chapter Meeting Taking Your ITSM Strategy beyond the Service Desk: Financial Management for IT Services June 19th @ 1:30 pm - 4:00 pm MATRIX Resources 5151 Beltline Road, Suite 1010, Dallas, TX 75254 United States This session discusses how IT Financial Management (ITFM) guidance and methods apply to an ITSM strategy to better align the IT organization to meet the needs of the business. The speaker provides a prescriptive approach of how TCO (Total Cost of Ownership), ABC (Activity- Based Costing) accounting disciplines, and ITSM (IT Service Management) practices are used to do IT Service Costing that meets today’s challenges to optimize or reduce spending, ...

KEDARit is invited to participate on an expert panel for the Computer Science Graduate School at UNT!

April 30, 2013  |   Events,IT Service Management,ITSM Blogs   |     |   0 Comment

KEDARit is invited to participate on an expert panel for the Computer Science Graduate School at UNT! Event date:  May 1, 2013 Location:  UNT in the Business Leadership Building Room 314; 6:30 – 8:30 pm Charles Williams will be part of the expert panel reviewing the following project presentations: UNT ITSM Projects Mr. Sharma, “ITIL Implementation Planning: Case Studies” Mrs. Burns, “Does Utilization of ITIL Actually Improve Project Management Success Rates?” Ms. Harms, "ITIL & Organizational Culture: Getting Past the Roadblocks and Embracing Change". Ms. Stepheny, “Can ITIL Actually Improve IT Project Management Success Rates?” Mr. Adams, “Organizational & Culture Change Issues Associated with ITIL Implementation” Mr. Mohammedreza, “ITIL Implementation Challenges: Case Studies of Failures.” Mr. Haider, “ITIL Crash Course:  ITIL for Dummies” We ...

Creating a SMART IT Service Catalog (Part 2 of 2): IT Service Strategy and Request Fulfillment

February 07, 2013  |   Blog,IT Service Management,ITSM Blogs   |     |   1 Comment

Creating a SMART IT Service Catalog (Part 2 of 2):   IT Service Strategy and Request Fulfillment If you have not yet viewed Part 1 of this two-part series, click here to read “Determining the Business Value of IT Services”.   The primary purpose of an IT Service Catalog is to communicate how IT can help the internal and external business community do their jobs. A successful IT Service Catalog allows the business community to understand the value that IT delivers answering the questions, “What does IT do?” and “How well does IT do it?” Creating an IT Service Catalog also addresses three of the most emotional words in the IT vocabulary - “IT Business Alignment.” The concept ...

Creating a S.M.A.R.T. Service Catalog (Part 1 of 2): Determining the Value of IT Services

January 07, 2013  |   Blogs Page,IT Service Management,ITSM Blogs   |     |   0 Comment

Creating a S.M.A.R.T. Service Catalog (Part 1 of 2): Determining the Value of IT Services Today, many IT Service Management (ITSM) vendors offer an integrated Service Catalog within their solution suite. The focus of the IT Service Catalog is often about the ordering of services, and the handling of requests and incidents. Yet, service catalog teams too quickly bypass the IT Service Strategy steps described in the ITIL® V3 guidance. (This is appropriately described in the ITIL® Version 3 Framework of ITSM best practices.)

Magic Quadrant for Financial Management Consulting Services

August 20, 2012  |   IT Service Management,ITSM Blogs   |     |   0 Comment

Magic Quadrant for Financial Management Consulting Services This Magic Quadrant assesses the financial management consulting capabilities of 10 global consulting firms. Deep understanding of a client's finance organizational environment remains a key reason why a financial management consultant is able to continue its strategic business relationship with a client. Gartner currently does not have a Magic Quadrant that reviews IT Financial Management Software & Consulting Company’s such as KEDARIt’s unique solution.  In the attached diagram and audio recording KEDARit has attempted to visually show you where we would fit into Gartner’s most recent Financial Management Consulting  Magic Quadrant. Please plug in headphones or pause music ...

To Chargeback or Showback – That Is the Question

To Chargeback or Showback – That Is the Question A Chargeback or Showback system is a method used to fairly allocate IT costs to internal businesses based on their use of defined IT services at rates based on levels of consumption. Although many different types of IT allocation strategies exist, some of these allocation strategies provide no real insight into IT real costs and lead to the perception that the cost of IT always seems to exceed its value. These factors have led business executives to demand greater IT cost transparency regardless of the chargeback or showback method. Some experts agree that IT chargeback and showback, or the practice of ...

The Service Catalog, Round 2

April 15, 2011  |   Blog,IT Service Management,ITSM Blogs   |     |   0 Comment

The Service Catalog, Round 2 I'm seeing renewed curiosity in — of all things — the service catalog. The universal consensus in Round 1 was that the service catalog was simply a list of services provided by IS (not IT) to the business and supporting infrastructures. Tools were built and sold with these goals in mind, and so gave rise to the inevitable question: "Why did I, or why am I paying this much money for a tool/process that only produces a list?" Sadly, the main point of a catalog was missed. The IT rendering of the meaning ...