IT Service Management Archive
KEDARit is invited to participate on an expert panel for the Computer Science Graduate School at UNT!
Event date: May 1, 2013
Location: UNT in the Business Leadership Building Room 314; 6:30 – 8:30 pm
Charles Williams will be part of the expert panel reviewing the following project presentations:
UNT ITSM Projects
Mr. Sharma, “ITIL Implementation Planning: Case Studies”
Mrs. Burns, “Does Utilization of ITIL Actually Improve Project Management Success Rates?”
Ms. Harms, "ITIL & Organizational Culture: Getting Past the Roadblocks and Embracing Change".
Ms. Stepheny, “Can ITIL Actually Improve IT Project Management Success Rates?”
Mr. Adams, “Organizational & Culture Change Issues Associated with ITIL Implementation”
Mr. Mohammedreza, “ITIL Implementation Challenges: Case Studies of Failures.”
Mr. Haider, “ITIL Crash Course: ITIL for Dummies”
We ...
Gartner cites KEDARit as a top IT Financial Management Consulting Specialist
We are pleased to announce that KEDARit received recognition as one of the top IT Financial Management Consulting Specialists active in the industry in Gartner’s newly released report:
“Use the Right Chargeback Formula to Keep IT Costs Competitive”
Published April 2013
In this report, Stuart Buchanan - IT Economist and Research VP for Gartner - analyzes how internal IT organizations are facing increasing competition from external providers, and why IT asset and financial managers must gather IT asset and financial data to help make IT services cost-effective.
Report includes:
* Key Challenges
* Recommendations
* Introduction
* ...
Creating a SMART IT Service Catalog (Part 2 of 5): IT Service Strategy and Request Fulfillment
If you have not yet viewed Part 1 of this five-part series, click here to read “Determining the Business Value of IT Services”.
The primary purpose of an IT Service Catalog is to communicate how IT can help the internal and external business community do their jobs. A successful IT Service Catalog allows the business community to understand the value that IT delivers answering the questions,
“What does IT do?” and “How well does IT do it?”
Creating an IT Service Catalog also addresses three of the most emotional words in the IT vocabulary - “IT Business Alignment.”
The concept ...
Creating a S.M.A.R.T. Service Catalog (Part 1 of 5): Determining the Value of IT Services
Today, many IT Service Management (ITSM) vendors offer an integrated Service Catalog within their solution suite.
The focus of the IT Service Catalog is often about the ordering of services, and the handling of requests and incidents. Yet, service catalog teams too quickly bypass the IT Service Strategy steps described in the ITIL® V3 guidance. (This is appropriately described in the ITIL® Version 3 Framework of ITSM best practices.)
Magic Quadrant for Financial Management Consulting Services
This Magic Quadrant assesses the financial management consulting capabilities of 10 global consulting firms. Deep understanding of a client's finance organizational environment remains a key reason why a financial management consultant is able to continue its strategic business relationship with a client.
Gartner currently does not have a Magic Quadrant that reviews IT Financial Management Software & Consulting Company’s such as KEDARIt’s unique solution. In the attached diagram and audio recording KEDARit has attempted to visually show you where we would fit into Gartner’s most recent Financial Management Consulting Magic Quadrant.
Please plug in headphones or pause music ...
Multiple ITFM Vendors are no longer required!
KEDARit’s IT Financial Management unique software product not only incorporates automated best practices, but controls currently deployed within other separate and vendor specific software products.
With our enhanced Forrester diagram of IT Financial Management Software Vendors we attempt to easily show you how KEDARit singularly address solutions previously requiring multiple vendors.
Please plug in headphones or pause music for the slide audio.
Download: Kedarit_Dividing the cake
You’ve done the research on the value of ITSM, ITIL and IT Service Costing – Now what? Part II
It’s time to evaluate yourself, other internal resources, and outside vendors to see just how exactly you are going to implement “Project Business Transparency.”
Doing it in-house
Since ITIL became such a commercial success, it’s ITIL® best practices are outlined in a group of training materials and books. Although excellent training courses are available, taking all relevant courses takes time and money, and skilled certified ITIL veterans are few and far between. For a CIO or director to complete a full ITIL program quickly would be a challenge, to say the least.
Even with ITIL's wide adoption, it is apparent that some IT ...
You’ve done the research on the value of ITSM, ITIL and IT Service Costing – Now what? Part I
When asked about the current state of their IT environment, IT executives answered that they “believed that their systems did not deliver the value expected by the business.” They felt that they were “unable to provide the business with quantifiable metrics demonstrating the value of IT services and assets.”
A service catalog that is properly developed and implemented is the key to unlock the value of ITSM processes to IT. Your service catalog provides full IT Transparency, and if set up correctly, easily shows the value of IT to the business it supports.
In our first blog in this series, we discussed ...
How IT Showback / Chargeback Achieves “Lean” Objectives
Today’s IT organizations may or may not adopt an IT Showback or IT Chargeback strategy. Regardless, they are increasingly challenged to deliver greater IT spending transparency. Such transparency allows business management to be more involved in decision making and controlling rising IT costs.
The main thrusts for IT Showback and IT Chargeback can be traced to the adoption of Lean objectives. Business units are already launching internal Lean initiatives through Business Process Management (BPM) projects. From the growing knowledge and results achieved through these initiatives and projects, many CIOs and Business Leaders have realized that it is possible – though complex – ...
Know Thy Self – KEDARit Assessment Complies with Forrester Research – Part II
The “smartest” IT Financial Management Solution provides an IT Leader the capability to analyze IT spending and budgets from multi-dimensional viewpoints such as line-of-business, department, infrastructure components and/or vendors.
KEDARit has strategically positioned its products and services to help IT organizations accelerate their time-to-value for lean management initiatives by providing the guidance and support needed for them to quickly implement these solutions and adopt best practices “in a single package “as described in the Forrester Research.**
According to the Forrester 2009 whitepaper on Financial Management for IT Services**, spending on IT financial management should grow over the next five years to ...
