Business Process Management

Business Process Management

Build a better business environment with our BPM solutions.

In today’s business environment more and more companies are developing ways to understand all
that they can about their people, processes, products and services. It is not sufficient to rely on old and
antiquated approaches to gain a competitive advantage. Business Process Management (BPM) is a way
forward to help to quickly identify and better manage your processes.

KEDAR IT Solutions “KITS” provide proven methodologies and structured approaches to assist companies to gain deeper
insights into their business processes. Companies today rely on the business intelligence we provide
through a BPM customized methodology, tools and services.

What do we offer?

Our phased approach includes providing:

  • baseline existing processes
  • design new environment
  • optimize current and future processes
  • measure for continuous improvement

Baseline Existing Processes

KEDARit provides a context of your existing environment, documenting “as is” processes, diagram process flows and defined roles and responsibilities that are involved in each process.

We do this by using structured methodologies and tools to allow for the creation of the baseline.

Our Process Engineers are skilled at discerning the critical factors, such as your vendors, support
channels and the key customers to provide a Business Interaction Model (BIM). We document the
products and/or services lifecycle, and workflow diagrams.

Our deliverable includes a business process document that includes processes that are outlined by their
names, descriptions and process flow diagrams.

Design New Environment

KEDARit provides in-depth analysis that allows the design of the “to be” environment. We examine the “as is” models to understand what processes are duplicated or outdated and lack efficiencies. Critical factors such as the time, work effort and people that are involved in the processes are analyzed. We view each process and compare them against available industry benchmarks.

In the design phase other important factors such as the company’s goals, the market conditions, corporate culture, people skills and other relevant information are taken into account. Our recommendations provide a path and timelines to achievement of the desired state. Critical Success Factors are identified. Department goals and objectives are examined and factored into the equation.

Deliverables include:

  • a detailed planned approach to success,
  • recommendations that step you through each design point,
  • industry standards and benchmark data
  • documents and presentations to key stakeholders, and
  • training that is necessary for staff.

Optimize Current and Future Processes

KEDARit provides the information and strategies that allow companies to focus on optimization of
their processes. Once the “as is” phase has been identified and the “to be” environment designed and
implemented, the next phase in the process is optimizing the environment.

Optimization includes finding the best solutions through modeling and comparing “best practice” states.
It includes considerations such as automation by the use of technology, shared services platforms,
consolidation, outsourcing and several other means to achieve optimum states.

Methodologies and practices such as Lean, Six Sigma, Agile and other approaches can be employed.
The approaches that are used are highly tailored and applied to the environment. Factors such as the
knowledge base and maturity levels of the company’s employees are heavily weighed when examining
the approach that is best suited. Training and mentoring is provided to ensure that a transformation
takes place and the changes are lasting. Establishing measures to determine success is begun in this
phase.

Measure for Continuous Improvement

KEDARit provides effective ways to measure performance. It is critical that key measurements are
applied to insure that change is impactful. Rigorous change management guidelines are detailed to
assist in the change process. Change Agents are identified and trained to effect change.

As the process becomes effective it is imperative that monitoring and reporting is instituted so
that continuous improvement occurs. Targets are set and measurement indicators are applied.
Communication becomes a key to continued success. Tools such as information radiators, dashboards,
posted signage, etc. are designed and recommended to encourage the focus on continuous
improvement.

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