Blog: IT Service Management

• Why Engage A Temp Certified ITIL® Expert Well, subcontracting is essential to successful ITIL implementation initiatives. Companies these days are renting experienced and certified ITIL® Experts - generally thought of as a job requirement of ITSM Managers that report directly to the CIO an...
• Why Now? Greater IT Financial Management Maturity Today's business executives are demanding that the IT organization provide greater IT cost transparency and consumption-based metrics. Why? To better understand the true value of IT. They know that cost transparency is critical, because it enables them to intelligently manage their consumption of IT services.
• The Thirty Dollar Call - Can It Be Avoided ITIL Actually Saves Money
• It's About the Service, Not the Server Many expect IT investments to grow in 2011. Recession or no recession, corporate and IT leaders continue to see a key role for IT, especially in regard to achieving efficiencies across the enterprise. The results of a recent McKinsey's "IT in the New N...
• Morphing IT Budgets The 80/20 rule applies to IT budgets, and CIOs are being driven to address the issue. The issue is today's typical IT budget each year is composed of 20% new projects/initiatives and 80% K-T-L-O (keep the lights on). Managing the 80% requires more than...