Browsed by
Author: Charles Williams

Chargeback or Showback Benefits

Chargeback or Showback Benefits

Provide greater IT Cost Transparency to increase customer satisfaction. The concept of IT Showback or Chargeback is to provide a deeper understanding to business units of cost and their use of IT Services. Doing this enables business unit customers to effectively fund and scale IT spending to match the velocity of business change. IT Showback and IT Chargeback are two processes used by information technology (IT) organizations to allocate and/or bill the costs associated with the demand and usage of IT provided services…

Read More Read More

How IT Showback / Chargeback Achieves “Lean” Objectives

How IT Showback / Chargeback Achieves “Lean” Objectives

Today’s IT organizations may or may not adopt an IT Showback or IT Chargeback strategy. Regardless, they are increasingly challenged to deliver greater IT spending transparency. Such transparency allows business management to be more involved in decision making and controlling rising IT costs. The main thrusts for IT Showback and IT Chargeback can be traced to the adoption of Lean objectives. Business units are already launching internal Lean initiatives through Business Process Management (BPM) projects. From the growing knowledge and results…

Read More Read More

Five IT Service Costing Best Practices for Complex IT Organizations

Five IT Service Costing Best Practices for Complex IT Organizations

The concept of allocating the cost of IT services (commonly called “IT service costing”) is not new. Organizations since the 1980s have been doing zero-based budgeting, activity-based budgeting since the 1990s, and portfolio management since the 2000s. Today’s on-demand and pay per unit consumption business mentality present significant challenges to traditional IT organizations. This new on-demand pay per unit consumption mentality is forcing business leaders to probe deeper into the use and value of IT expenditures by asking questions such…

Read More Read More

Going Beyond IT Financial Spreadsheets

Going Beyond IT Financial Spreadsheets

CIO’s must move beyond using spreadsheets to manage the business of IT. Being successful today requires IT to run like a business within a business. Why? To better meet the demands for business growth and expansive use of technology to achieve this growth. Today’s CIO must go beyond using spreadsheets and ad-hoc reports to manage finances of their organization. They must successfully transform IT into a well managed, world-class service provider. Why? — to meet head-on the demands of the…

Read More Read More

The Evolution of IT Financial Management

The Evolution of IT Financial Management

 IT financial Management is interpreted as the practice of controlling the charging and or value of  IT investments and costs.  Like all other departments, IT too has been influenced by financial management, adopting the scope, rules and procedures defined by the organization’s Financial Department. Activities like asset management, budgeting, accounting, and charging have grown in the financial management department and today are required practices that must be fully implemented throughout the IT organization. This sounds good in theory. The problem lies in implementing…

Read More Read More

Creating SMART IT Services (Part 2 of 2): IT Services Strategy and Fulfillment

Creating SMART IT Services (Part 2 of 2): IT Services Strategy and Fulfillment

If you have not yet viewed Part 1 of this two-part series, click here to read “Determining the Business Value of IT Services”. The primary purpose of an IT Service is to define and communicate how IT helps the internal and external business community do their jobs beyond specific technology devices. A successful IT Service allows the business community to understand and monetize the value that IT delivers answering the questions, “What does IT do?” and “How well does IT…

Read More Read More

Kicking the 80/20 Budget Habit

Kicking the 80/20 Budget Habit

Perhaps no C-level position has undergone as many changes in expectations, approaches, and philosophies over the past decade as that of the Chief Information Officer. CIOs have never had such a glorious—and challenging—opportunity to deliver significant, enduring, and transformational business impact and customer value as they do today. But it’s not a job for the faint of heart. Any CIO seeking the return to the good old days of bonuses based on uptime and SLA compliance should expect to be…

Read More Read More

Know Costs from IT Budget to Customer Value

Know Costs from IT Budget to Customer Value

Today’s business executives are demanding that the IT organization provide greater IT cost transparency and consumption-based metrics. Why? To better understand the true value of IT. They know that cost transparency is critical, because it enables them to intelligently manage their consumption of IT services.

KEDARit Makes Implementation of Financial Management for IT Services Easy

KEDARit Makes Implementation of Financial Management for IT Services Easy

The Cost Optimization Service (COp-S™) Solution requires less effort than any other on the market today to implement for IT organizations with budgets of $10 to $500 million annually. Dallas, Texas (February 24, 2014) – KEDAR Information Technologies (KEDARit) Cost Optimization Service (COp-S™) SaaS-based Solution provides an easy-to-use IT Financial Management (ITFM) Solution with an easy to use interface, a sophisticated analytics engine, and a flexible reporting platform that provides a 360° view of IT services impact on strategic business…

Read More Read More

It’s About the Service, Not the Server

It’s About the Service, Not the Server

  The results of a recent McKinsey’s global survey called “IT in the New Normal” measures executives satisfaction with IT performance. This survey finds today’s CIOs and their teams in a tight spot. Many expect IT investments to grow in 2011. Recession or no recession, corporate and IT leaders continue to see a key role for IT, especially in regard to achieving efficiencies across the enterprise. The results of a recent McKinsey’s “IT in the New Normal” global survey, measure…

Read More Read More